As time goes by, more and more businesses are opening up their gated walls and allowing their employees access to these channels. They have to. The more that you empower your employees and trust them the more that they will trust you back. Also, the cream will always rise to the top, and if someone is going to under-perform because of these additional channels, then they will be found much easier and let go. The more that Social tools are incorporated within the SCRM aspect, the more that businesses have to open up.
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